General Terms & Conditions

1.1. For all offers, deliveries, vehicle handovers and services from FAHA – Cars & Caravans GmbH (hereinafter "Caravan Store"), the following conditions apply exclusively in the version valid at the time of conclusion of the contract.

1.2. Differing, conflicting or supplementary general terms and conditions of the customer do not become part of the contract, even if they are known, unless their validity is expressly agreed to in text form.

1.3. These provisions apply equally to consumers within the meaning of Section 13 BGB and entrepreneurs within the meaning of Section 14 BGB, unless a separate differentiation is made in the respective clause.

2.1. The subject of the contract is the sale of new and used vehicles, the temporary rental of motorhomes, customer-specific finishing and workshop work as well as the provision of accessories and leasing solutions.

2.2. Technical descriptions, weight and dimension information, floor plan drawings and manufacturer brochures serve as orientation. The manufacturer reserves the right to make changes to the design or shape, deviations in color and changes to the scope of delivery, provided the changes are reasonable for the customer.

2.3. Assurances of specific product properties or suitability for extreme off-road applications require express confirmation in the order form.

3.1. Ordering a vehicle represents a binding offer from the buyer. The purchase contract is concluded by written order confirmation or by handing over the vehicle within 14 days.

3.2. Unless otherwise agreed, the purchase price is due for a fee-free bank transfer no later than three working days before the scheduled handover date. Cash payments above legal thresholds are excluded.

3.3. The vehicle remains the unrestricted property of Caravan Store until all claims arising from the purchase contract have been paid in full (retention of title in accordance with Section 449 BGB). Vehicle documents (registration certificate part II) will only be handed over after full payment has been received.

4.1. Driving authorization: The minimum age of the renter and all registered drivers is 23 years. Proof of continuous possession of the driving license required for the respective weight class (Class B up to 3,500 kg GVW or Class C1 over 3,500 kg GVW) for at least 3 years must be provided.

4.2. Deposit: When picking up the vehicle, a deposit of EUR 1,500.00 (or EUR 2,500.00 for expedition models) must be paid via the main tenant's standard bank credit card.

4.3. Mileage: Unless otherwise specified in the rental agreement, 300 kilometers per rental day are included. Additional kilometers will be billed at EUR 0.39 including VAT.

5.1. The customer must treat the vehicle with care and in accordance with the instructions in the operating instructions and manufacturer's instructions. Smoking inside the vehicle and bringing pets without express written permission are strictly prohibited.

5.2. The tenant undertakes to regularly check tire pressure, engine oil level, coolant and AdBlue. The vehicle must be returned with a full tank of the prescribed fuel.

5.3. Obligation to report: Accidents, fire, damage caused by wild animals, theft or other damage must be reported immediately to the Caravan Store control center and the local police authorities. Acknowledgments of guilt may not be made to third parties.

6.1. For new vehicles, the statutory warranty period of two years applies from delivery. For new vehicles used commercially and for used vehicles, the warranty period is 12 months.

6.2. Rental vehicles have fully comprehensive insurance with a deductible amounting to the agreed deposit per case of damage. The renter is liable without limitation for damage caused by intent, gross negligence, disregard for the vehicle dimensions (headroom/bridges) or driving under the influence of intoxicants.

6.3. Caravan Store has unlimited liability for intent and gross negligence. In the case of simple negligence, Caravan Store is only liable for breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage that is typical for the contract.

7.1. In the case of rental agreements, the customer can withdraw from the contract in writing before the start of the rental period. In the event of cancellation, the following flat-rate compensation will be due based on the total travel price:

7.2. Statutory cancellation rights for distance selling contracts remain unaffected, but do not apply to fixed-term vehicle rentals in accordance with Section 312g Paragraph 2 No. 9 BGB.

8.1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers with a habitual residence outside the Federal Republic, mandatory consumer protection regulations remain unaffected.

8.2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes is the registered office of FAHA – Cars & Caravans GmbH (Mühlhausen).

8.3. If individual provisions of these terms and conditions are or become ineffective in whole or in part, this will not affect the validity of the remaining clauses. The parties undertake to replace the invalid provision with an effective regulation that comes closest to the economic purpose (severability clause).